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Cobalt Truck Equipment

Field Service Manager

ID Service DL – Nampa, Idaho
Department ID Service DL
Employment Type Full-Time
Minimum Experience Manager/Supervisor
Compensation DOE

Cobalt Truck Equipment is an Idaho based company that has been in business over 22 years, serving customers all over the United States. Currently we employ over 100 people in 4 locations. Visit our website at www.cobalttruck.com for more information on our services, products and culture. 

JOB SUMMARY

The Field Service Manager is responsible for the overall field service department operations. This role requires leadership, managing, training, and evaluating field service team members. Must be highly self-motivated with excellent customer service and both oral and written communication skills.

RESPONSIBILITIES - include but are not limited to:

  • Oversees all operations within the department
  • Organizing and coordinating field service activities
  • Ensure that the service and inspection program is organized
  • Assess the Service Technicians needs and be sure they are given the tools needed to perform their job
  • Oversee the data entry on all service work, review and verify for accuracy and completeness and make sure that jobs are closed in a timely manner
  • Work with the parts and purchasing department to ensure truck inventories are kept at acceptable levels
  • Establish and maintain electronic and hard copy files and filing systems, set up and maintain service reports, records and schedules as needed
  • Ensure that time cards for the Technicians are entered and billed to jobs accurately
  • Solid understanding of P&L management to ensure business plans are achieved
  • Builds work relationships with staff to maintain a high level of customer service and support in a positive team-oriented branch environment
  • Promote an encouraging and safe work place and adheres to company policy and procedure including compliance with State, Federal, OSHA and D.O.T regulations
  • Maintain appropriate staffing levels within the department and provides continuous coaching, training, support and performance feedback
  • Maintain thorough knowledge of market trends and condition

QUALIFICATIONS

  • Supervisory and/or management experience required.
  • Must be self-driven, team builder and highly motivated
  • Ability to analyze and use operational information to create positive actions and results
  • A minimum of 5+ years equipment management experience within a heavy equipment dealership with increasing job scope and responsibility
  • Knowledgeable in heavy construction equipment and field service operations.
  • Proficient in Microsoft Office
  • Strong communication skills, verbal and written
  • Reliable and strong work ethic
  • Must possess a valid driver’s license
  • Superior leadership, communication and organizational skills with the ability to multi-task a must

 

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  • Location
    Nampa, Idaho
  • Department
    ID Service DL
  • Employment Type
    Full-Time
  • Minimum Experience
    Manager/Supervisor
  • Compensation
    DOE
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