The Service Manager directs production, distribution, and marketing operations for the service department, by performing the following duties personally or through subordinate supervisors. This position is in charge of all functions and operations in this department.
ESSENTIAL DUTIES AND RESPONSIBILITIES Include but are not limited to:
Coordinates production, distribution, warehousing, and sales in accordance with policies, principles, and procedures established by Corporate Management.
Confers with customers and representatives of associated industries to evaluate and promote improved and expanded services in area.
Develops plans for efficient use of materials, equipment, shop capacity, and employees.
Reviews production costs and product quality, and modifies production and inventory control programs to maintain and enhance profitable operation of division.
Reviews operations of competing organizations and plans and directs sales programs to develop new markets.
Closely watch budgets set forth each year to be sure gross and net profits are met and maintained, and recommends any budget changes to management.
Responsible for the scheduling of production and keeping day-to-day flow smooth and organized.
Service Manager should be familiar with all jobs in the shop.
Monitor shop personnel, hours worked on jobs, and efficiency of personnel.
Maintain jobs and make sure they are accurate, complete, and turned into job costing immediately after completion of job.
The Service Manager is the first contact person between the service department and the customer. It is important to maintain a professional and business-like manner at all times.
Schedule weekly sales calls to generate local walk-in business.
Follow-up calls after service work is performed to assure a high quality of customer satisfaction.
Create and maintain an annual service and maintenance contract with existing customers.
Watch costs, care of shop tools, shop supplies, building maintenance, vehicle and equipment maintenance and shop warranties all kept under control.
Monitor shop warranties for accurate and detailed information for warranty claims.
Create and maintain an on-going educational and training program for all shop employees.
Organize and schedule monthly safety meetings and keep proper documentation.
Organize and facilitate weekly Production Meetings.
See that the shop, work line in the yard, and any other service department related areas are kept clean and organized at all times.
Supervise Shop Foreman and multiple Technicians.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
A Bachelor’s degree and/or 5 years of experience in shop management and lean manufacturing.
Demonstrate an in-depth knowledge of business systems for truck and equipment processes as they relate to a high-volume assembly and repair environment. Have sufficient knowledge of Service Management including hydraulics, electrical applications, and custom fabrication. Also possess the ability to assist in developing vision and strategy for long-term growth and be able to work in an extremely fast paced environment.